Return & Exchanges

Return & Exchanges

Last Updated: July 29, 2026

At Snayy, we are committed to providing high-quality Artificial Jewellery, Fashion Jewellery, and 925 Silver Jewellery. If you are not completely satisfied with your purchase, please read our Return & Exchange Policy below.

1. RETURN ELIGIBILITY

Returns are accepted only if:

• The product is damaged during delivery.
• You receive the wrong product.
• The product has a manufacturing defect.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned with all original tags, packaging, invoices, and accessories.
• Be reported within 48 hours of delivery.

2. NON-RETURNABLE ITEMS

Returns or exchanges will not be accepted for:

• Products damaged due to misuse or improper handling.
• Products showing signs of wear or use.
• Customized or personalised jewellery.
• Items purchased during clearance or special sale (unless damaged or incorrect).

3. EXCHANGE POLICY

Eligible products may be exchanged for the same item or another product of equal value, subject to stock availability.

If the replacement product costs more, the customer must pay the price difference.

4. RETURN PROCESS

To request a return or exchange:

Email us at: snayyjewelsofficial@gmail.com

Please include:

• Order Number
• Your Name
• Reason for Return
• Photos or Video of the Product (if damaged or incorrect)

Our support team will review your request and respond within 2 business days.

5. REFUNDS

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Online payment orders will be refunded to the original payment method within 5–7 business days.

• Cash on Delivery (COD) orders, if applicable, will be refunded via bank transfer or another suitable method.

6. SHIPPING CHARGES

Shipping charges are non-refundable unless the return is due to our error, such as:

• Wrong Product Delivered
• Damaged Product
• Manufacturing Defect

7. CANCELLATION POLICY

Orders can be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

8. CONTACT US

If you have any questions regarding our Return & Exchange Policy, please contact us:

Snayy

Website: https://snayy.com

Email: snayyjewelsofficial@gmail.com